Password didn't update?

Jennifer Cowley

September 24, 2013 23:34

I just updated my password this morning, but when I tried to login later, it said it wasn't valid.

0

• Official comment

  

  Jennifer Cowley

  September 24, 2013 23:37

  If you were updating your password early (at least within your 5 day warning), try your old password.

  If that works, go change it again. When the new password is accepted, you must get a small pop-up window saying that it worked. If you do not get the pop-up, the new password you have tried did not conform to the password rules (e.g. it must begin and end with a letter or number), so try another one.

  If that doesn't work, send an email to helpdesk@sd41.bc.ca requesting a "BCeSIS Password Reset". Make sure you include your username (e.g. ab12345) in the message.

Please sign in to leave a comment.